Service Deployment
Systematic planning, development and implementation of innovative services is critical to success for network operators and service providers. Faster development cycles enable companies to take a leading role in the markets with improved profitability thanks to shorter project lead times and shorter time-to-market.
In practical operations, however, the development of new services is subject to a whole range of processes which sometimes prove a significant obstacle to a successful market launch and consequently entail extended project lead times and sometimes mean going significantly over budget:
- Services are often developed ad hoc and in part without reference to the customer’s requirements
- Lack of qualifications and organizational structures for service development
- Shortage of support with methodologies and tools
- High degree of complexity, particularly with regard to the necessary core systems
Our aim is to determine the optimum benefit for you and your customers and implement it in services based on the following significant points:
- Customer focus
- Knowledge of customer expectations
- Deliberate integration of customers
- Design of customer/employee interaction
- Cost-effectiveness
- Leaner processes
- Standardization
- Systematic design of variants
- Innovativeness
- Cutting time-to-market
- Strategic service portfolios
- Quality
- Definition of processes
- Staff development
- Appropriate metrics and maturities